I paid for a virtual tour - where is my tour ID & password?
Your tour ID and password will be emailed to you a day or two before your scheduled tour. Please check your spam or junk folder in your email application in case you don't see it in your regular email folder. We get many emails asking for this information. Please thoroughly check all of your email folders first to determine if you have or have not received your ID and password. Thank you for your patience and understanding.
HELP! I didn't get my tour ID and password for today/tomorrow!
Oh no! Sometimes these things happen. If your tour is today or tomorrow, please click here so that we can help you immediately.