Home » FAQs » If I need to cancel my tour reservation, what can I do?
NOTE: This FAQ applies primarily to physical tours and not our virtual tours. If you have questions regarding our virtual tours, please don't hesitate to contact us.

If I need to cancel my tour reservation, what can I do?

We recommend that you transfer your reservation to another date when you can come for the tour. Please send an email to the MBT Office explaining your situation and the office will do its best to accommodate your request. Please include the following information: Your full name and the date and time of your original reservation, and the date and time you would like the reservation to be transferred to.

Do we give refunds? Three (3) primary reasons for MBT's 'No Refund' policy. 1) The moment a reservation is made and confirmed with a payment MBT Agents and Managers go to work to support, organize and firmly schedule your tour. Often non-refundable museum admission fees are paid in advance. 2) Your funds can be transferred to another date. 3) Often non-refundable museum admission fees are paid in advance.

Therefore our policy is no refunds but we do take into account extenuating circumstances – so if a refund is absolutely necessary, like a museum closing for tours, please email the office with details as to why. The MBT Fee of $8 p/p will not be refunded.

Applies to:
Help! CLOSE

I paid for a virtual tour - where is my tour ID & password?

Your tour ID and password will be emailed to you a day or two before your scheduled tour. Please check your spam or junk folder in your email application in case you don't see it in your regular email folder. We get many emails asking for this information. Please thoroughly check all of your email folders first to determine if you have or have not received your ID and password. Thank you for your patience and understanding.

HELP! I didn't get my tour ID and password for today/tomorrow!

Oh no! Sometimes these things happen. If your tour is today or tomorrow, please click here so that we can help you immediately.







If your tour is today or tomorrow, we will get back to you immediately. If your tour is a few days from now (or more), please see the question above for an explanation. Thanks!

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